30 days. If it's not right, we'll fix it.

If you are not happy with something you bought from us, tell us within 30 days of delivery and we will make it right — a replacement, a different product, or your money back.

We would rather refund you than have you sitting on something you do not want. Flavour especially is personal, and no description survives contact with your own taste.

• You did not like it — flavour, format, or it just was not for you
• The wrong item arrived
• It arrived damaged
• It never arrived (see the shipping policy for carrier-confirmed deliveries)

Opened product: [STATE YOUR POSITION — do you accept opened items back, or unopened only? For a consumable this is the question customers actually care about, and leaving it vague is what turns a refund request into a chargeback.]

1. Email help@botanicalblends.com with your order number and what went wrong.
2. We will reply with next steps — often you will not need to send anything back.
3. If a return is needed, we will give you the address and instructions.
4. Once approved, refunds go back to your original payment method, typically within 5–7 business days.

Do not ship anything back before contacting us. Unapproved returns can be lost or refused, and we cannot refund what we cannot trace.

• 30 days from delivery.
• Return shipping is paid by [the customer / us — choose one].
• Sale items: [state whether these are covered].
• Refunds and exchanges are reviewed and approved at our discretion.
• Wholesale and B2B orders are handled under separate terms, not this guarantee.
• [State whether the guarantee is limited to once per customer.]

Full terms live in the refund policy. Where the two differ, the refund policy governs.

We are a retailer and distributor — the products we sell are made by independent brands. Our guarantee covers your purchase from us regardless, so start with us and we will sort it out.

If something turns out to be a manufacturing defect, we will handle the refund and take it up with the brand ourselves. That is our problem, not yours.