Support
How can we help?
Order questions, returns, lab documentation, or anything else — here is the fastest route to an answer.
Get in touch
Email us at help@botanicalblends.com and a real person will get back to you, usually within one business day. You can also use our contact form.
Support hours: [SUPPORT HOURS]. Messages that arrive outside those hours are answered the next business day.
When you write in, including your order number and the SKU on the package gets it solved considerably faster.
Where is my order?
You will get a confirmation email with tracking once your order ships. Tracking can take 24–48 hours to start updating after it is created — that gap is normal and does not mean anything is wrong.
Check your order status any time from your account. If tracking has not moved in several days, email us and we will chase the carrier.
Processing times, address problems, and lost or stolen package guidance are all covered in the shipping policy.
Something arrived wrong or damaged
Tell us within 3 business days and send clear, well-lit photos of the product and the packing slip. We will replace it or refund it — you do not need to argue the point with us.
Do not ship anything back before contacting us. Unapproved returns can be lost or refused.
Returns and refunds
We offer a 30-day satisfaction guarantee. Start by emailing us — we will tell you whether the item needs to come back and how to send it.
Full conditions are in the refund policy and on the guarantee page.
Product and lab questions
Every SKU we carry has a certificate of analysis published on our COA page. If you cannot find the one for a product you own, email us the SKU from the package and we will send it.
We are a retailer and distributor — we do not manufacture what we sell. Questions about a specific formulation, ingredient sourcing, or a manufacturing defect are best answered by the brand that makes it, and we will point you to the right contact.
We cannot give medical advice or tell you whether a product is right for your situation. For anything health-related, speak to a qualified healthcare professional.
Wholesale, affiliate, and press
Wholesale: apply through the wholesale page. We supply smoke shops, wellness and supplement retail, convenience, online retailers and sub-distributors.
Affiliates: details and signup are on the affiliate page.
Press or partnerships: email contact@botanicalblends.com with "Press" in the subject line.
Policies
For adults 21+. We cannot provide medical advice. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.