Shipping Policy

Botanical Blends is a distributor and retailer of third-party botanical brands. This policy explains how we process, pack, and ship the orders you place with us, and what to do when something goes wrong in transit.

Talk to us first

If anything about your order looks wrong — a missing item, a damaged carton, a tracking number that has not moved — contact our support team before you do anything else. Please do not send a package back to us without contacting us first; unannounced returns cannot be matched to an order and may not be refundable.

Reach us at help@botanicalblends.com or [SUPPORT PHONE]. Support hours are [SUPPORT HOURS, e.g. Monday–Friday, 9am–5pm CT]. Include your order number in the first message so we can pull up the record right away.

Order processing

Orders are typically prepared and handed to the carrier within 1–2 business days of being placed. Business days are Monday through Friday, excluding federal holidays and any closure dates posted on our website. Orders placed on a weekend or holiday begin processing the next business day.

Processing can take longer during promotions, new brand launches, high-volume periods, and severe weather. If your order will be delayed beyond our normal window, we will email you.

All orders are subject to verification before they ship. We may confirm your age, verify billing details, or contact you for additional information, and we may cancel and refund any order we are unable to verify or are not permitted to fulfill.

Shipping times

Once your package leaves our facility, delivery speed is in the carrier's hands. Typical transit times for domestic orders run 2–7 business days depending on the service selected at checkout and your distance from our fulfillment location.

Delivery times are estimates, not guarantees. Carriers do not guarantee delivery dates on standard services, and we cannot control weather, mechanical delays, carrier backlogs, customs, or local disruptions. Shipping charges are paid for carrier handling and are not refundable because a package arrived later than an estimate.

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your label is created. A label being created is not the same as a package being scanned into the carrier network — tracking information can take 24 to 48 hours to begin updating, and packages sometimes travel for a day or more between scans.

If tracking has shown no movement for more than five business days, email us with your order number and we will open an inquiry with the carrier.

Address accuracy

You are responsible for entering a complete and accurate shipping address, including apartment, suite, or unit numbers. We ship to the address exactly as it appears on your order and cannot verify addresses on your behalf.

• If you notice a mistake, email us immediately. We will correct the address if the order has not yet been handed to the carrier, but we cannot promise to catch it in time.
• If a package is undeliverable and returned to us, we will refund the merchandise total less original shipping costs and any carrier return fees, or reship at your cost once a corrected address is confirmed.
• If a package is delivered to an incorrect address that you supplied, we are not able to replace or refund it.

Lost and stolen packages

Once a carrier marks a package as delivered, the carrier's record is the record of delivery. If tracking shows delivery but the package is not in your hands, we ask that you first check with household members and neighbors, look at side and back entrances, and contact your local carrier office — packages are frequently scanned early or left in an unexpected spot.

If it still does not turn up, contact us within 7 calendar days of the delivery scan and we will help you file a carrier claim. Botanical Blends is not responsible for packages that are confirmed delivered by the carrier and subsequently lost or stolen, and we are not able to issue automatic replacements for them. Where shipping protection or insurance was purchased at checkout, claims are handled under that provider's terms.

Incorrect or damaged orders

We inspect and pack every order, but mistakes happen. If you receive the wrong product, a short shipment, or items damaged in transit, email help@botanicalblends.com within 3 business days of delivery and include:

• Your order number
• A clear photo of the product you received, showing the front label
• A photo of the packing slip
• A photo of the shipping box and any damage to it

Photos of both the product and the packing slip are required — they are how we identify the batch and file with the carrier or the manufacturer. Once we review, we will send a replacement or issue a refund at no cost to you.

Shipping restrictions

We ship only where the products we carry may lawfully be sold and received. We do not ship to states, counties, or municipalities where a given product or its ingredients are restricted, and we may cancel and refund any order — before or after it is placed — that we cannot lawfully fulfill to your delivery address.

Because we resell third-party manufactured goods, restrictions can vary by brand, formulation, and format, and the law in this category changes. It is your responsibility to know and follow the laws that apply where you live and where your order is being delivered. Placing an order is your representation that you may lawfully receive the products in it.

[PLACEHOLDER — LIST RESTRICTED DESTINATIONS BEFORE LAUNCH.] Replace this paragraph with the specific states, counties, and municipalities you will not ship to, and confirm the list with legal counsel and with each manufacturer. Review it on a set schedule, since state and local rules in this category are amended frequently.

We currently ship within [SHIPPING REGION, e.g. the United States only]. International shipping is [INTERNATIONAL SHIPPING STATUS — not offered / offered to the following countries].

Age requirement

All products sold on this site are for adults 21 and over. We may require age verification at checkout or at delivery, and orders that fail verification will be cancelled and refunded. An adult signature may be required on some deliveries.

Changes to this policy

We may update this Shipping Policy at any time. The version posted on this page at the moment you place an order is the version that governs that order.

Contact us

Questions about shipping, tracking, or a problem with a delivery:

• Email: help@botanicalblends.com
• Phone: [SUPPORT PHONE]
• Mailing address: [BUSINESS NAME / LEGAL ENTITY], [STREET ADDRESS], [CITY], [STATE] [ZIP], [COUNTRY]

Please do not ship anything to the address above without a return authorization from our support team.

Last updated: [DATE].