Refund Policy

Botanical Blends is a distributor and retailer of third-party botanical brands. We want you to be satisfied with what shows up at your door, and this policy explains how returns, refunds, and exchanges work.

Start with our support team

Do not ship anything back to us before contacting support. Returns sent without an authorization cannot be matched to an order, cannot be inspected against a claim, and are not eligible for a refund. Email help@botanicalblends.com or call [SUPPORT PHONE] with your order number and a short description of the problem, and we will tell you what to do next.

Many issues — a missing item, a flavor swapped at the manufacturer, a carton crushed in transit — are resolved faster with a photo than with a return shipment.

30-day satisfaction guarantee

You may request a return within 30 calendar days of the delivery date shown in carrier tracking. Requests made after 30 days cannot be accepted.

All returns are subject to review and approval. If your request is approved, we will issue a return authorization and a return address. Please note:

• Return shipping is paid by the customer, except where the return is the result of our error or a product that arrived damaged or defective.
• Original shipping charges are not refundable.
• We recommend a trackable, insured service. Until a return reaches us, it is your responsibility, and we cannot refund a return we never receive.
• Exchanges — for a different flavor, brand, format, or strength — are handled case by case and are subject to availability. Ask support before returning anything you want exchanged.

Condition requirement: unopened and sealed

The products we sell are consumable botanical goods. For the safety of every customer, opened, used, unsealed, or tampered-with items cannot be restocked or resold and are not eligible for return or refund.

To be eligible, an item must be:

• In its original, unopened packaging with all factory seals and shrink wrap intact
• Free of damage, marks, missing labels, or removed lot codes
• Complete, including any outer carton, insert, or free item that came with it
• Within the manufacturer's printed expiration or best-by date

The one exception is a product that arrived damaged, defective, or incorrect — see below. If a partially used multi-pack is returned, only the sealed, unopened units in it can be refunded.

How refunds are processed

Once an approved return arrives, we inspect it against this policy. Inspection normally takes 1–3 business days from receipt. We will email you to confirm whether the return was approved or declined.

Approved refunds are issued to the original payment method only — we cannot refund to a different card, account, or person. Please allow 5–7 business days after approval for the refund to be issued and to appear on your statement. Depending on your bank or card issuer, posting can take an additional billing cycle.

If a return is declined on inspection, we will tell you why and can ship the item back to you at your cost, or dispose of it at your direction.

Late or missing refunds

If you have received a refund confirmation from us but do not see the money:

1. Check your bank or card account again — pending refunds are not always visible right away.
2. Contact your credit card company or bank. Card issuers often hold refunds for several business days before posting them.
3. If you have done both and it has been more than 10 business days since our confirmation, email help@botanicalblends.com with your order number and we will trace it.

Sale, clearance, and promotional items

Items marked final sale, clearance, closeout, or short-dated are sold as-is and cannot be returned or refunded except where they arrive damaged, defective, or incorrect. Free items, samples, and gift-with-purchase items have no cash value and are not refundable.

If a discount, bundle price, or promotion applied to your order and you return part of that order, your refund is calculated on the price you actually paid for the returned items after the discount, and any promotional threshold you no longer meet may be adjusted out of the refund.

Damaged, defective, or incorrect items

Contact us within 3 business days of delivery at help@botanicalblends.com and include:

• Your order number
• Photos of the product, showing the front label and the lot or batch code
• A photo of the packing slip
• Photos of the shipping box and any damage to it

Please keep the item and its packaging until the claim is resolved — we may need it for a carrier or manufacturer claim. Approved claims are replaced or refunded at no cost to you, including return shipping when a return is required.

Because the products we sell are manufactured by independent third-party brands, a claim about formulation, labeling, or manufacturing may need to be submitted to the manufacturer. We will handle that on your behalf and stay in the loop with you until it is resolved.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We can usually accommodate a request made before the order is handed to the carrier, but we cannot promise it. Once a package ships, the return process above applies.

We reserve the right to cancel and refund any order we are unable to verify, cannot lawfully ship to your address, or believe was placed in violation of our terms.

International orders, customs, and duties

Where we ship outside [HOME COUNTRY, e.g. the United States], the customer is the importer of record and is responsible for all customs duties, import taxes, VAT, brokerage, and clearance fees. These are charged by your country's authorities, not by us, and they are not included in the price you paid at checkout.

• Refused, unclaimed, or customs-seized international packages are not refundable, and duties already assessed are not recoverable by us.
• If an international order is returned to us, the merchandise total less all shipping, duty, and return charges may be refunded.
• International return shipping is always the customer's responsibility.
• It is your responsibility to confirm that the products you order may lawfully be imported into your country.

Fraud and chargebacks

If you believe there is a problem with a charge, contact us first. We can almost always resolve billing questions faster than a bank dispute can.

Filing a chargeback on an order that was delivered, or on merchandise you keep, is treated as a fraudulent claim. We respond to disputes with order records, verification data, carrier delivery confirmation, and this policy. We reserve the right to refuse future orders from, and to close the account of, any customer who files a chargeback without first contacting us, and to recover amounts owed to us and any associated fees as permitted by law.

Changes to this policy

We may update this Refund Policy at any time. The version posted on this page at the moment you place an order is the version that governs that order.

Contact us

• Email: help@botanicalblends.com
• Phone: [SUPPORT PHONE]
• Mailing address: [BUSINESS NAME / LEGAL ENTITY], [STREET ADDRESS], [CITY], [STATE] [ZIP], [COUNTRY]
• Returns address: [RETURNS ADDRESS — issued with your return authorization; do not ship returns without one]

Last updated: [DATE].